I’m working on a Web3-based platform where vendors digitally commit to product specs using smart contracts. One challenge I’m facing:
After a sale, the buyer could potentially raise a false complaint by swapping the original product with a similar but defective version—hurting the vendor’s credibility unfairly.
I want something that can:
Help detect if the returned item is actually the one sold
Prevent bad actors from exploiting the complaint system to ruin a seller’s reputation
Would love to hear how others are solving or approaching this issue.
Any ideas around hardware tags, delivery acknowledgment, zk proofs, or decentralized verification mechanisms are welcome!
Thanks in advance!
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